Most items are supplied with a manufactures warranty that applies to that item specifically. Please refer to the manufacturers website for information about their specific policies.
Streamlined Backshop will warrant decoder installations and custom-made products for a period of 30 days from date of shipment for failures resulting from a faulty installation or assembly. This warranty does not cover failures as a result of erased, lost, or modified programming, mis-handling or mis-use of the product. This warranty covers time and materials only.
Streamlined Backshop is not responsible for any shipping charges associated with any warranty claim. All claims should be made in writing and are subject to inspection and approval by Streamlined Backshop.
MADE-TO-ORDER RETURNS AND REFUNDS:
While we make every effort to manufacture and test Made-To-Order items as accurately as possible, we do make mistakes. Made-To-Order items ARE NOT returnable or refundable especially made-to-order designs that are, well, made just for you. Please write or call us to discuss your concerns. We usually don't need to do more than that to resolve these kind of situations.
RETAIL PRODUCT RETURNS AND REFUNDS:
If you are dissatisfied with a product for any reason, you may return it for a prompt refund or exchange up to sixty days from the date of purchase.
Returns will only be accepted for new and unused product. Open items not returnable or refundable.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. A 10% restocking fee may apply.
Please mail your package in a prepaid, insured, traceable method to the address below. We are not responsible for lost or damaged items.
7229 Euliss Court
AVON, IN 46123